Try out Gamification Service on SAP HANA Cloud Platform

What do you need to try out HCP Gamification Service?

You need a free SAP HANA Cloud Platform developer account (Trial instance): Signing Up for a Developer Account

Note: Firefox or Chrome Web Browser are recommended.

How to Subscribe the HCP Gamification Service?

1. Log on the SAP HANA Cloud Platform Cockpit: https://account.hanatrial.ondemand.com/cockpit.
2. Go to Services tab
3. Press on Enable for the Gamification Service (beta) entry.

• A subscription of the Gamification Service will be automatically assigned to your account.
• All roles (AppStandard, AppAdmin, GamificationDesigner, TenantOperator, helpdesk) are automatically assigned to your user. The roles are required to access the Gamification Service Workbench and the sample application (Help Desk).
• A subscription of the sample application Help Desk will be automatically assigned to your account.
• The destinations "gsdest" and "gswidgetdest" are automatically created. The destinations are required for the sample application.
• A principal propagation for the local service provider is enabled.
  

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service (beta) > Getting Started > Enable Gamification Service

How to use the Sample Application and get Started?

The Gamification Service Workbench and Sample Application (Help Desk) must be already subscribed via service enablement.

1 Configure Roles (optional)

All roles (AppStrandard, AppAdmin, GamificationDesigner, TenantOperator, helpdesk) are automatically assigned to your user. If you want to grant other users the roles proceed as follows:

1. Press the Configure Roles icon of the Gamification Service.
2. Assign the roles AppStandard, AppAdmin and helpdesk to the user.

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service (beta) > Getting Started > Assign Gamification Roles

2 Configure Destinations

Note: The two destinations "gsdest" and "gswidgetdest" are automatically created during enablement for your account. You only need to enter the user credentials.

1. On the HANA Cloud Platform Cockpit account page navigate to the Destinations section. Note: Do not use the destinations of you subscription.
2. Open the destination "gsdest".
3. Enter user id and password of your SAP ID user (same as SCN).
   • Remark: In productive scenarios a separate user is recommended.

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service (beta) > Getting Started > Configure Destinations

3 Generate Demo Content for HelpDesk Sample App

1. Go to the Services tab.
2. Press on the Go to Service of the gamification service subscription. The Gamification Service Workbench will open.
3. Go to the tab Operations in the Gamification Service Workbench.
4. Go to Demo Content Creation, select HelpDesk and click on Create. After a while you will see a notification “Gamification concept successfully created.”
5. Switch to the "HelpDesk" application by using the dropdown box in the upper right corner to select the sample app context.
6. Go to the tab Summary to check if all game mechanics are available.

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service (beta) > Getting Started > Generate Demo Content for HelpDesk

4 Use Sample App - Help Desk

1. Go to the Services tab.
2. Press on the Go to Serviceof the gamification service subscription. The Gamification Service Workbench will open.
3. Click on the Help link in the upper right corner of the Gamification Service Workbench. A help popup will appear.
4. Click on the OpenHelpDesk link in the help popup.
5. You can now start using the application and process tickets. For each tickets you will gain experience points according to the created demo content. For critical tickets 3 experience points are assigned. Furthermore, missions and badges are assigned. (Details on the gamification design can be found here: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service (beta) > Case Study: Gamified Help Desk Application > Gamification Design
   

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service (beta) > Getting Started > Use Gamified HelpDesk App

Detailed Documentation for a Gamification Service integration scenario?

Further Documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform > Services > Gamification Service (beta) > Integrating Service into Target Application

Questions and Feedback?

We would highly appreciate your questions or feedback. Please add your comments below.

Additionally, you can also always keep a watch on the HCP Release Notes pagefor more details.