Try out the SAP HANA Cloud Platform Gamification Service

What do you need to try out the HCP Gamification Service?

You need a free SAP HANA Cloud Platform developer account (trial instance): Signing Up for a Developer Account

Note: We recommend that you use the Firefox or Chrome Web Browser.

How to Subscribe to the HCP Gamification Service?

1. Log on the SAP HANA Cloud Platform cockpit: https://account.hanatrial.ondemand.com/cockpit.
2. Go to the Services tab
3. Go to Gamification Service
   
   
   
4. Choose Enable for the gamification service entry.
   

• A subscription of the HCP gamification service will be automatically assigned to your account.
• All roles (AppStandard, AppAdmin, GamificationDesigner, TenantOperator, helpdesk) are automatically assigned to your user. These roles are required to access the Gamification Service Workbench and the sample application (Help Desk).
• A subscription of the sample application Help Desk is automatically assigned to your account.
• The destinations "gsdest" and "gswidgetdest" are automatically created. The destinations are required by the sample application.
• Principal propagation for the local service provider is enabled.
  

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service > Getting Started > Enable Gamification Service

How to use the Sample Application and Get Started?

Note: You must have obtained subscriptions for the Gamification Service Workbench and Sample Application (Help Desk) through service enablement.

1 Configure Roles (optional)

All roles (AppStrandard, AppAdmin, GamificationDesigner, TenantOperator, helpdesk) are automatically assigned to your user. If you want to grant other users the roles proceed as follows:

1. Select the gamification service and choose Configure Gamification Service.
2. Select the Roles tab.
3. Assign the roles AppStandard, AppAdmin and helpdesk to the user.

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service > Getting Started > Assign Gamification Roles

2 Configure Destinations

Note: The two destinations "gsdest" and "gswidgetdest" are automatically created while being enabled for your account. You only need to enter the user credentials.

1. On the HANA Cloud Platform cockpit account page navigate to the Destinations section. Note: Do not use the destinations of your subscription.
2. Open the destination "gsdest".
3. Enter the user ID and password of your SAP ID user (same as SCN).
   • Note: In productive scenarios a separate user is recommended.

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service > Getting Started > Configure Destinations

3 Generate Demo Content for HelpDesk Sample App

1. Go to the Services tab.
2. Choose Go to Service of the gamification service subscription. The Gamification Service Workbench is opened.
3. Go to the Operations tab in the Gamification Service Workbench.
4. Go to Demo Content Creation, select HelpDesk and click Create. After a while you will see the message “Gamification concept successfully created.”
5. Switch to the "HelpDesk" application by using the dropdown box in the upper right corner to select the sample app context.
6. Go to the Summary tab to check if all game mechanics are available.

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service > Getting Started > Generate Demo Content for HelpDesk

4 Use Sample App - Help Desk

1. Go to the Services tab.
2. Choose Go to Serviceof the gamification service subscription. The Gamification Service Workbench is opened.
3. Click the Help link in the upper right corner of the Gamification Service Workbench. A help popup appears.
4. Click the OpenHelpDesk link in the help popup.
5. You can now start using the application and process tickets. For each ticket you will gain experience points according to the demo content created. For critical tickets three experience points are assigned. Furthermore, missions and badges are assigned. (Details on the gamification design can be found here: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service > Case Study: Gamified Help Desk Application > Gamification Design
   

Further documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform >  Services > Gamification Service > Getting Started > Use Gamified HelpDesk App

Detailed Documentation for a Gamification Service integration scenario?

Further Documentation: https://help.hana.ondemand.com/help> SAP HANA Cloud Platform > Services > Gamification Service > Integrating Service into Target Application

Additional Material

Hands On: Using the SAP HCP Gamification Service (by Philipp Stehle, Moya Watson, Michael Ameling,)

Integrating SAP HANA Cloud Platform Gamification Service into an Issue Tracking Tool (JIRA) (by Anuj Mehta)

Gamification Service

Questions and Feedback?

We highly appreciate your questions or feedback. Please add your comments below.

Additionally, you can keep yourself up to date by visiting the HCP Release Notes pageregularly.