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401 error when connecting CC to Factory account

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Hi all

I'm trying to connect my CC instance (v 2.6.1.1) to a Factory account.

I've tried to connect using different HCP users, each one having full rights (including Cloud connector admin)

However I get a 401 Unauthorized error (see error log below)

I've configured CC in the past and never met this error

Can anyone please assist on what's the issue here?

thanks, regards

Vincenzo

 

INFO#com.sap.core.connectivity.tunnel.client.sso.TrustConfigurationServiceImpl#http-bio-8443-exec-5#          #Successfully deleted IDP configuration for tunnel id 'account:///a7d9108fa'|

INFO#com.sap.scc.config#http-bio-8443-exec-4#          #Cannot find backends configuration file /opt/sap/scc/scc_config/eu1.hana.ondemand.com/a7d9108fa/backends.cfg|

INFO#com.sap.scc.config#http-bio-8443-exec-4#          #Cannot find domains configuration file /opt/sap/scc/scc_config/eu1.hana.ondemand.com/a7d9108fa/domains.cfg|

WARN#com.sap.scc.config#http-bio-8443-exec-4#          #Creating an sslContextProvider for account a7d9108fa@eu1.hana.ondemand.com without SSLContext. Keystore did not contain a certificate.|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #New Key Pair was generated.|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #Will retrieve Connectivity CA certificate from SAP HANA Cloud|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #Executing Http Get request to https://connectivitycertsigning.eu1.hana.ondemand.com:443/certificate/management/v1/trusted/ca/account/a7d9108fa|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #Returned Http Response with code 200|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #Connectivity CA certificate retrieved successfully from SAP HANA Cloud|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #Creating CSR request with the following Subject : CN=a7d9108fa,OU=Connectivity Service,O=SAP HANA Cloud Platform,L=Walldorf,C=DE|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #Send Certificate Signing Request for SAP HANA Cloud Connector Certificate to SAP HANA Cloud|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #Executing Http Post request to https://connectivitycertsigning.eu1.hana.ondemand.com:443/certificate/management/v1/sign/account/a7d9108fa|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #Returned Http Response with code 200|

INFO#com.sap.scc.security#http-bio-8443-exec-4#          #SAP HANA Cloud Connector Certificate signed successfully by SAP HANA Cloud|

INFO#com.sap.scc.rt#http-bio-8443-exec-4#          #User Administrator starting Tunnel account:///a7d9108fa|

ERROR#com.sap.core.connectivity.tunnel.client.ClientProtocolHandshaker#notificationclient-277-1#          #Invalid status of handshake response: DefaultHttpResponse(decodeResult: success, version: HTTP/1.1)

HTTP/1.1 401 Unauthorized

Connection: close

Strict-Transport-Security: max-age=31536000; includeSubDomains; preload|

2016-02-25 16:57:28,657#ERROR#com.sap.core.connectivity.tunnel.client.notification.NotificationClient#notificationclient-277-1#          #Unable to establish notification service connection to server connectivitynotification.eu1.hana.ondemand.com/155.56.210.43:443

com.sap.core.connectivity.tunnel.core.handshake.TunnelHandshakeException: Invalid status of handshake response: 401 Unauthorized

  at com.sap.core.connectivity.tunnel.client.ClientProtocolHandshaker.finishHandshake(ClientProtocolHandshaker.java:106)

  at com.sap.core.connectivity.tunnel.client.TunnelClientHandshaker.channelRead0(TunnelClientHandshaker.java:144)

  at com.sap.core.connectivity.tunnel.client.TunnelClientHandshaker.channelRead0(TunnelClientHandshaker.java:27)

  at io.netty.channel.SimpleChannelInboundHandler.channelRead(SimpleChannelInboundHandler.java:105)

 

2016-02-25 16:57:28,730#ERROR#com.sap.scc.rt#http-bio-8443-exec-2#          #Tunnel Connect Failed

com.sap.core.connectivity.tunnel.core.handshake.TunnelHandshakeException: Invalid status of handshake response: 401 Unauthorized

  at com.sap.core.connectivity.tunnel.client.ClientProtocolHandshaker.finishHandshake(ClientProtocolHandshaker.java:106)

  at com.sap.core.connectivity.tunnel.client.TunnelClientHandshaker.channelRead0(TunnelClientHandshaker.java:144)

  at com.sap.core.connectivity.tunnel.client.TunnelClientHandshaker.channelRead0(TunnelClientHandshaker.java:27)

  at io.netty.channel.SimpleChannelInboundHandler.channelRead(SimpleChannelInboundHandler.java:105)


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